Welcome to Easy Ride. These Terms and Conditions govern your use of our mobile application and the booking of ride and food delivery services through our platform. By accessing and using our app, you agree to comply with these terms. Please read them carefully before proceeding with any bookings.
a. You must be at least 18 years old to use our app or book ride and food delivery services.
b. You are responsible for maintaining the confidentiality of your account information, including your username and password.
c. You agree to provide accurate and current information during the registration and booking process.
d. You may not use our app for any unlawful or unauthorized purposes.
a. We strive to provide accurate fare estimates, food prices, and service information. However, we do not guarantee the accuracy or completeness of such information.
b. Prices are subject to change without notice based on demand, distance, time, and other factors. Any promotional offers or discounts are valid for a limited time and may be subject to additional terms and conditions.
a. By placing a booking on our app, you are making an offer to use the selected ride or food delivery services.
b. We reserve the right to refuse or cancel any booking for any reason, including but not limited to driver availability, errors in pricing or service information, or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total booking amount, including applicable fees and taxes, to your chosen payment method.
d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
a. We will make reasonable efforts to ensure timely pickup and delivery of your ride and food orders.
b. Estimated arrival and delivery times provided are estimates and may vary based on traffic, weather, distance, and other factors.
a. Our Cancellation and Refund Policy governs the process and conditions for cancelling bookings and seeking refunds. Please refer to the policy provided in our app for more information.
b. Cancellation fees may apply depending on when the cancellation is made and the type of service booked.
a. You agree to treat drivers, merchants, and other users with respect and courtesy.
b. You must comply with all applicable traffic laws and safety regulations during rides.
c. Prohibited items such as illegal substances and open alcohol containers are not permitted during rides.
d. Violation of safety policies may result in suspension or termination of your account.
a. All content and materials in our app, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Easy Ride or its licensors.
b. You may not use, reproduce, distribute, or modify any content from our app without our prior written consent.
a. In no event shall Easy Ride, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our app or the booking and use of our ride and food delivery services.
b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the services offered through our platform.
c. Easy Ride serves as an intermediary platform connecting users with independent service providers. We are not liable for the actions or omissions of drivers, merchants, or other third parties.
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
We may terminate or suspend your account and access to our services at any time for violation of these terms or for any other reason at our sole discretion.
If you have any questions about these Terms and Conditions, please contact us:
Email: info@ezride.com
Address: 34A, Vihara Mawatha, Pepiliyana, Boralesgamuwa, Sri Lanka, 10350
Phone: 0705400597